OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
198 ratings and 114 comments received in the last 90 days.
27 August 2025
Suraj was approachable and informative providing a friendly service.
03 August 2025
Could have got a better service. Helped me get a vehicle I really wanted. Test drive showed me vehicles to choose from. Great experience
16 July 2025
I am in possession of the vehicle. I have commenced paying for the vehicle. The sales staff were extremely helpful. I have made no complaints regarding the vehicle since it has been in my possession.
15 July 2025
From start to finish, I was made to feel like a valued customer. Sharleene delivered professional, knowledgeable yet very friendly service throughout the process, making me feel as though my business was very welcome and a positive experience.
04 July 2025
I was provided with excellent service and the entire experience was enjoyable.
03 July 2025
Lauren and Charmain were both excellent in their communication and approach to the process - highly recommended
01 July 2025
ensured I received the exact specification required in the time frame i had available
22 June 2025
Excellent service. Informed of all the documents and complete handover of vehicle with run through if car details and systems.
12 June 2025
When I came to collect the car, everything was perfectly prepared. The handover was smooth, professional, and I felt really looked after.
27 August 2025
Always a smooth experience
27 August 2025
Very satisfied with Lookers Staffords service experience.
27 August 2025
Girls all helpful and friendly
27 August 2025
Great team that look after you
23 August 2025
Stress free interaction because of knowledgeable and efficient staff.
19 August 2025
N a
18 August 2025
Very good overall service, with the checkup report, complementary car wash and with Katie keeping me informed about progress on the car and also arranging an early pickup of the car.
18 August 2025
Reception process very efficient. Car serviced in good time.
16 August 2025
The service team at lookers were absolutely stellar! Andrea was very helpful but the lady who really stood out was named Sarah? I'm not sure if that's correct but I'm pretty sure it started with an S. Fantastic customer service!!
16 August 2025
Katie was. excellent throughout the process. Every step over three days was communicated on time, every time. What a pleasure to deal with someone that owns the process and sees it through to a satisfactory conclusion,
27 August 2025
Just excellent