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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
264 ratings and 144 comments received in the last 90 days.
03 June 2025
My sales executive Suraj Panesar explained everything so well, the whole experience was stress free. I was kept informed throughout the process which made feel secure that I had made the right choice of car.
03 June 2025
Very satisfied
30 May 2025
The service from Georgia at the Stafford branch was nothing but outstanding - she dealt with my query amazingly from start to finish and retained my loyalty
30 May 2025
Quick hand over, everything was dealt with processionally
22 May 2025
Good communication and as mentioned Micheal gave me the tone I needed to make the right purchase
07 May 2025
Told two minutes before collecting it was not ready waited for a while all good in the end
03 May 2025
Purchase was over the phone and the process was very efficient. Suraj was a great communicator.
13 April 2025
Great product knowledge, deals and attention to detail. Nothing was too much trouble.
11 April 2025
Very good cooperation from the showroom staff.
05 April 2025
Friendly, helpful staff. Kept me informed on delivery of vehicle.
04 April 2025
Suraj took time to explain the specification of our new car, and gave very informative advice on the features.
01 April 2025
this is the 3 time i have used this centre for my new car
28 March 2025
Very well looked after
23 March 2025
Not very satisfied at all the delivery was much later than originally told. The dealership was not responsive. I'm waiting to hear on the brake callipers.
21 March 2025
Everything was very quick and on time, car was presented fantastically in the showroom with a unveil and tour round the new bmw system
20 March 2025
Very happy and satisfied Joe did above and beyond to find me a new car with the features I wanted.Great communication too
20 March 2025
Very satisfied with the handover process and it was all straightforward with no issues at all. A nice touch with the 2025 balloons and it was lovely to have an official unveiling of the vehicle.
19 March 2025
Very fast and effective customer service would highly recommend
17 March 2025
This is my 5th car from lookers Stafford BMW and they never fail to impress ??
17 March 2025
Very helpful and friendly staff.
17 March 2025
All good.
07 June 2025
As above
04 June 2025
Pleasent and polite staff, with professional service
04 June 2025
The service team booked me in quickly and communication was great throughout.
02 June 2025
My car got scratched whilst the work was being done, resulting in me having to take the. At back to get it resolved.
02 June 2025
Work was done properly and promptly, car was also cleaned inside and out.
02 June 2025
Very happy with the service that I got
01 June 2025
Extremely satisfied
01 June 2025
N/a
01 June 2025
As above
30 May 2025
The service staff were excellent to deal with and the issues were sorted quickly.
30 May 2025
They are a good team and I hsve had s long association eith them
29 May 2025
Great service. Only criticism is I was asked to bring vehicle at 8am - 9am but vehicle wasn't worked on until 8:45. Appreciate why this is the case but would have rather been told by BMW online if more realistic appointment time.
28 May 2025
Very Helpful service team always keep informed
27 May 2025
The service team are friendly, knowledgable, and as above - they go above and beyond to make sure that your visit is 5*. They're so accommodating for my 1 year old son, I really couldn't fault them.
27 May 2025
Tried to 'sell' me a brand new tyre at £180 when a puncture repair in an obviously repairable areas was all that was needed. Apathetic about my plight whereby I manged to leave my charging cable attached to the charging point at the last service.
25 May 2025
A1 service
25 May 2025
helpful with taxi service - made things a lot easier
22 May 2025
As above
20 May 2025
Have bought a couple of cars from them and have always been satisfied with the CS.
19 May 2025
again I cannot fault anything the memerbrs of staff go out of there way to help you in any way they can
19 May 2025
As above .. price a little expensive for work carried out in comparison to independent garages.
18 May 2025
I think it's self explanatory.
16 May 2025
Kacey Moore looked after me. Kacey was efficient and very polite. She rang as soon as it was ready, and she was just as good when I picked the car up.
13 May 2025
Customers always well cared for.
11 May 2025
Very helpful staff sorted my service plus additional repair in swift time with pleasant experience
11 May 2025
Overall happy, great communication and the work appears to have been completed to a good standard. Only note was that the car wash was not great afterwards, only half my roof was cleaned and the front had loads of water marks!
10 May 2025
Yes very good
09 May 2025
great service - great staff - great experience
09 May 2025
The service information was very good , my vehicle was repaired on time, as agreed and have been washes and hoovered. An valuable plus point from a customer point of view. The service check video is also a plus.
08 May 2025
I was booked in for service at 0800 and advised it would be available in two hours. The vehicle was returned to me as promised, first class service.
08 May 2025
Because when a potentially majorly upsetting situation occurred they were quickly able to rectify the issue and supplied the correct type of vehicle as a luxury substitute while repairs were effected Thanks very much to the CS team there - and Lee
06 May 2025
All perfect One slight pointer the complimentary wash was not that good, I appreciate it was complimentary so not expecting anything special but windows seemed dirty than arrival
06 May 2025
I was extremely satisified with my experience at lookers stafford, everyone was really nice.
06 May 2025
Staff are always pleasant and bend over backwards for me.
05 May 2025
Katie. Great courtesy car too. The only way it could be improved is if the service video showed the service happening (speed ramp?) as I find it fascinating to see.
05 May 2025
Good job
05 May 2025
See above
05 May 2025
Kept updated throughout and staff very helpful.
05 May 2025
Great staff, friendly, courteous & professional at all times, but particularly Kacey, who kept me updated on progress (two recalls & a starting problem) and then the exact cost for the repair. Excellent service.
04 May 2025
I have every confidence and trust in the work that your engineers carry out on my car and trust earned is so valuable.
02 May 2025
Very efficient service. Provided with regular updates throughout the day, friendly staff providing accurate info , very helpful and all with a smile.
30 April 2025
Pleasant none condescending staff
30 April 2025
Service completed in good time and the videos are really good
29 April 2025
Very helpful staff, courteous, kept updated throughout
28 April 2025
Went out of the way to get the car ready as soon as possible for me.
28 April 2025
Service good. £750 for service is excessive
28 April 2025
From start to finish is was a pleasurable experience, nothing was to much bother and the it all went smoothly. Katie was brilliant, informative, friendly and professional and gave me a piece of mind that I had chosen the BMW garage.
28 April 2025
Done on time and under budget!
27 April 2025
Friendly service from Casey and all at the dealership. My only gripe was that a voucher received a year ago in respect of recalls on my previous car could not be used against the cost of servicing my current car.
27 April 2025
trotaly satisfied with the service given every time we visit
24 April 2025
Pleasant and nice welcome. Really clear and ensured what was being serviced.
24 April 2025
Always had a good experience and had brilliant customer service
22 April 2025
The standard of the whole booking in my car for mini service and MOT, being updated at regular intervals and No health check video upon initial 1st inspection and being miss diagnosed about the condition of my tyres on the first report, & a completel
20 April 2025
Excellent, professional and friendly service, I would not take my car anywhere else. From booking in to being looked after by Kacey on the day, it was fantastic.
19 April 2025
Again very good service but I can't be completely satisfied with what happened
19 April 2025
??
18 April 2025
The lady I dealt with was helpful, however there was a dispute between a client and one of BMWs member of staff as he was unhappy with his complimentary car wash, this resulted in the member of staff going home
17 April 2025
as above
16 April 2025
Every one was so friendly and explained everything to me.
14 April 2025
Lady who I spoke to was friendly. Clear about what was happening.
14 April 2025
It was just great service
14 April 2025
Couldn't fault the service
10 April 2025
Service completed on time with full communication about the vehicle
09 April 2025
My husband was able to drop his car off really early as someone was in and we were expecting a large delivery that he needed to be home for.
08 April 2025
Great customer service from Katie
08 April 2025
I find the service staff at Lookers BMW extremely courteous and helpful.
08 April 2025
The service was great. We had some freebies that was also a nice bonus such as a mug and some air fresheners. My only niggle was it was offered twice about a complementary wash and vac and if I'm honest, it wasn't of a good standard.
07 April 2025
Serviced professionally and quickly.
07 April 2025
Easy to sort appointments and the car is returned having been cleaned.
07 April 2025
I took my car, that I purchased two weeks earlier, in because of a squeal when braking at low speeds. The service assisatnt told me when I collected the car that there was nothing they could do about the noise and that it is considered normal.
07 April 2025
Easy handover of my car for a recall repair and the courtesy car was ready immediately with no issues (although car could have been a bit bigger due to me having an isofix car seat my car is an X3)
06 April 2025
Dealing with Andrea Green has always been a 1st class customer experiance never go Tony other local BMW.dealership
06 April 2025
Very satisfied
05 April 2025
Happy with the services
04 April 2025
My car was repaired quickly , washed and vacuumed as well
03 April 2025
The service provided by Kacie was warm, welcoming and really helpful. Thank you, she's a credit to you.
03 April 2025
Great communication
03 April 2025
Same reasons as above. Smashing face to face service, but lack of detail behind the scenes and long wait times for parts
02 April 2025
Again exceptional customer service
02 April 2025
Kacey and the team are always friendly, helpful and informative. Work carried out by Stafford BMW is always to the highest standard
02 April 2025
This is my seventh year coming to lookers and I am so satisfied with their professional service
01 April 2025
Extremely satisfied with the excellent service that I received. A special thanks to Andrea Green, who was brilliant at organising the servicing for me, a real Star. And also a thanks to all the technician's who actually service my BMW.
01 April 2025
I was impressed by the detailed report and by the video from Craig. It was great to have the valeting and the coffee too.
01 April 2025
Katie was very friendly and kept me up to date on the different stages of the service
31 March 2025
Very good customer service
30 March 2025
Professional Time management
29 March 2025
Service desk assistants are friendly and efficient. Yet poor communication within the whole team. At collection the car hadn't been washed as promised. Another delay to get this done. A ?mechanics sandwich wrapping was discarded in passenger door.
29 March 2025
not answering
28 March 2025
Fully satisfied as Kacey jumped on any issues and sorted them out rebooking my car in etc. my only comment for learning would be to try and gain more consistency in the vehicle health check results.
28 March 2025
Love the details given and done within time scale
28 March 2025
The vehicle which I was going to collect was 3 hours delayed from the agreed time. When the vehicle was finally ready, it was obvious that it had not gone through the standard checks. The vehicle was dirty in certain places, had scratches and scuffs.
27 March 2025
Lovely staff. Attentive and quick service.
26 March 2025
Was looked after well
26 March 2025
All as good as expected
25 March 2025
Cooler element replaced on recall.
25 March 2025
Happy with work done
25 March 2025
No problems and issue with car sorted withno fuss
25 March 2025
Very informative about my vehicle and took a personal interest
24 March 2025
Everything went as planned start to finish
24 March 2025
Excellent customer service from Kacey and was given a complimentary air con service. Loved the X1 courtesy car as well.
24 March 2025
The Service team is always welcoming and polite. Katie Mcelroy also kept me updated regularly on progress to address the issue with my vehicle.
24 March 2025
Easy to book in the car and good communication throughout
24 March 2025
Very
23 March 2025
Excellant Service - especially from Kayce the Service Receptionist - who excelled in her friendly - and very practical assistance to reduce the inconvenience of the BMW Recall to the Very Minimum.
23 March 2025
Revive was first clsss
23 March 2025
Awesome service as always, I've already told anyone else I know with a BMW and a MINI, You guy's are the best by far to deal with - I ended up paying less than I was expecting as well as great service - awesome! The new Sales team were even poli
22 March 2025
I am confident in the decision reached.
22 March 2025
A personalised service of a very high standard
22 March 2025
Excellent
21 March 2025
Very satisfied with the work carried out on my car by the technician doing the MOT test.
20 March 2025
Yeah really good kasey was very helpful and polite, good customer service
19 March 2025
The team were really great, had a bad experience at a different BMW retailer previously, but will absolutely be returning to Stafford for anything we need next time!
17 March 2025
Very friendly staff and well organised
17 March 2025
The girls on the service area are very attentive and always keep you updated
17 March 2025
Great customer service as always.
17 March 2025
Very professional
17 March 2025
Prompt and Efficient
17 March 2025
All fine
16 March 2025
Very good customer service and communication
16 March 2025
Excellent service
15 March 2025
The service staff were very helpful and efficient. Excellent
15 March 2025
Because the staff are always very friendly and attentive.
04 June 2025
Customer service was excellent. Communication from initial contact to driving away was smooth. Follow up call after a week highlighted the staff commitment to customer car. Bouquet of flowers was a lovely touch. Big thanks to Lauren and Dan.