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4.5SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
385 ratings and 209 comments received in the last 90 days.
11 April 2025
Very good cooperation from the showroom staff.
05 April 2025
Friendly, helpful staff. Kept me informed on delivery of vehicle.
04 April 2025
Suraj took time to explain the specification of our new car, and gave very informative advice on the features.
01 April 2025
this is the 3 time i have used this centre for my new car
28 March 2025
Very well looked after
23 March 2025
Not very satisfied at all the delivery was much later than originally told. The dealership was not responsive. I'm waiting to hear on the brake callipers.
21 March 2025
Everything was very quick and on time, car was presented fantastically in the showroom with a unveil and tour round the new bmw system
20 March 2025
Very happy and satisfied Joe did above and beyond to find me a new car with the features I wanted.Great communication too
20 March 2025
Very satisfied with the handover process and it was all straightforward with no issues at all. A nice touch with the 2025 balloons and it was lovely to have an official unveiling of the vehicle.
19 March 2025
Very fast and effective customer service would highly recommend
17 March 2025
All good.
17 March 2025
Very helpful and friendly staff.
17 March 2025
This is my 5th car from lookers Stafford BMW and they never fail to impress ??
13 March 2025
Good updates throughout process
11 March 2025
Lauren made it very easy and explained all the steps before handover,
10 March 2025
From ordering to collection the communication. Was flawless
05 March 2025
Lovely uncovering of my new car and seeing it for the first time.
28 February 2025
Personal attention
17 February 2025
As above. Stafford Lookers BMW Centre were really friendly and professional, the customer care was excellent. Really nice touch with snacks and refreshments too. The delivery day was exciting for me and i felt that the team were part of this too.
15 February 2025
Left waiting for a long time and not offered a test drive.
09 February 2025
Really good. We were allowed to have a courtesy car for just less than a month as the car I had ordered hadn't arrived yet. Very grateful that BMW didn't leave me without a car.
20 April 2025
Excellent, professional and friendly service, I would not take my car anywhere else. From booking in to being looked after by Kacey on the day, it was fantastic.
19 April 2025
??
19 April 2025
Again very good service but I can't be completely satisfied with what happened
18 April 2025
The lady I dealt with was helpful, however there was a dispute between a client and one of BMWs member of staff as he was unhappy with his complimentary car wash, this resulted in the member of staff going home
17 April 2025
as above
16 April 2025
Every one was so friendly and explained everything to me.
14 April 2025
It was just great service
14 April 2025
Lady who I spoke to was friendly. Clear about what was happening.
14 April 2025
Couldn't fault the service
10 April 2025
Service completed on time with full communication about the vehicle
09 April 2025
My husband was able to drop his car off really early as someone was in and we were expecting a large delivery that he needed to be home for.
08 April 2025
I find the service staff at Lookers BMW extremely courteous and helpful.
08 April 2025
The service was great. We had some freebies that was also a nice bonus such as a mug and some air fresheners. My only niggle was it was offered twice about a complementary wash and vac and if I'm honest, it wasn't of a good standard.
08 April 2025
Great customer service from Katie
07 April 2025
I took my car, that I purchased two weeks earlier, in because of a squeal when braking at low speeds. The service assisatnt told me when I collected the car that there was nothing they could do about the noise and that it is considered normal.
07 April 2025
Easy handover of my car for a recall repair and the courtesy car was ready immediately with no issues (although car could have been a bit bigger due to me having an isofix car seat my car is an X3)
07 April 2025
Easy to sort appointments and the car is returned having been cleaned.
07 April 2025
Serviced professionally and quickly.
06 April 2025
Dealing with Andrea Green has always been a 1st class customer experiance never go Tony other local BMW.dealership
06 April 2025
Very satisfied
05 April 2025
Happy with the services
04 April 2025
My car was repaired quickly , washed and vacuumed as well
03 April 2025
The service provided by Kacie was warm, welcoming and really helpful. Thank you, she's a credit to you.
03 April 2025
Great communication
03 April 2025
Same reasons as above. Smashing face to face service, but lack of detail behind the scenes and long wait times for parts
02 April 2025
This is my seventh year coming to lookers and I am so satisfied with their professional service
02 April 2025
Again exceptional customer service
02 April 2025
Kacey and the team are always friendly, helpful and informative. Work carried out by Stafford BMW is always to the highest standard
01 April 2025
Extremely satisfied with the excellent service that I received. A special thanks to Andrea Green, who was brilliant at organising the servicing for me, a real Star. And also a thanks to all the technician's who actually service my BMW.
01 April 2025
I was impressed by the detailed report and by the video from Craig. It was great to have the valeting and the coffee too.
01 April 2025
Katie was very friendly and kept me up to date on the different stages of the service
31 March 2025
Very good customer service
30 March 2025
Professional Time management
29 March 2025
Service desk assistants are friendly and efficient. Yet poor communication within the whole team. At collection the car hadn't been washed as promised. Another delay to get this done. A ?mechanics sandwich wrapping was discarded in passenger door.
29 March 2025
not answering
28 March 2025
Love the details given and done within time scale
28 March 2025
Fully satisfied as Kacey jumped on any issues and sorted them out rebooking my car in etc. my only comment for learning would be to try and gain more consistency in the vehicle health check results.
28 March 2025
The vehicle which I was going to collect was 3 hours delayed from the agreed time. When the vehicle was finally ready, it was obvious that it had not gone through the standard checks. The vehicle was dirty in certain places, had scratches and scuffs.
27 March 2025
Lovely staff. Attentive and quick service.
26 March 2025
All as good as expected
26 March 2025
Was looked after well
25 March 2025
Happy with work done
25 March 2025
Very informative about my vehicle and took a personal interest
25 March 2025
Cooler element replaced on recall.
25 March 2025
No problems and issue with car sorted withno fuss
24 March 2025
Easy to book in the car and good communication throughout
24 March 2025
The Service team is always welcoming and polite. Katie Mcelroy also kept me updated regularly on progress to address the issue with my vehicle.
24 March 2025
Excellent customer service from Kacey and was given a complimentary air con service. Loved the X1 courtesy car as well.
24 March 2025
Everything went as planned start to finish
24 March 2025
Very
23 March 2025
Excellant Service - especially from Kayce the Service Receptionist - who excelled in her friendly - and very practical assistance to reduce the inconvenience of the BMW Recall to the Very Minimum.
23 March 2025
Awesome service as always, I've already told anyone else I know with a BMW and a MINI, You guy's are the best by far to deal with - I ended up paying less than I was expecting as well as great service - awesome! The new Sales team were even poli
23 March 2025
Revive was first clsss
22 March 2025
Excellent
22 March 2025
A personalised service of a very high standard
22 March 2025
I am confident in the decision reached.
21 March 2025
Very satisfied with the work carried out on my car by the technician doing the MOT test.
20 March 2025
Yeah really good kasey was very helpful and polite, good customer service
19 March 2025
The team were really great, had a bad experience at a different BMW retailer previously, but will absolutely be returning to Stafford for anything we need next time!
17 March 2025
Great customer service as always.
17 March 2025
All fine
17 March 2025
The girls on the service area are very attentive and always keep you updated
17 March 2025
Very friendly staff and well organised
17 March 2025
Prompt and Efficient
17 March 2025
Very professional
16 March 2025
Excellent service
16 March 2025
Very good customer service and communication
15 March 2025
The service staff were very helpful and efficient. Excellent
15 March 2025
Because the staff are always very friendly and attentive.
13 March 2025
Health check carried out promptly and efficiently. Feedback given with a report and video. Car washed as well. Recall issue was resolved.
13 March 2025
Very friendly team particularly Andrea! She has been a gem.
13 March 2025
Again helpfull
12 March 2025
Service good, but expensive
12 March 2025
Katie was brilliant
12 March 2025
Quick check-in: friendly and polite staff; work completed as promised
11 March 2025
Kacey looked after me and kept me up to date with the progress of my vehicle, thank you so much
11 March 2025
Lovely people
11 March 2025
Every time I go . Staff are very helpful and offered hot and cold drinks .answer any questions
10 March 2025
Great agent
10 March 2025
Best service I've ever received. Loan car was amazing for the day and washed my car for free.
09 March 2025
I dropped my car off on Saturday morning with several problems regarding the back indicators, boot not opening and reverse camera not working. It went into the workshop on Monday and the issue was resolved on Tuesday. The work was covered by my exten
09 March 2025
Excellent BMW service overall from a professional staff who are very friendly and accommodating.
08 March 2025
Booking was easy, we were able to wait in comfortable surroundings while the work was done. Full report on condition of the vehicle on completion.
08 March 2025
Kept fully informed by Lookers and informed of services that I didn't know I was entitled too
08 March 2025
Happy with the manner and efficiency of the staff. Waiting area was comfortable.
07 March 2025
The purchase of my used BMW was made with the help and knowledge from Suraj. He was extremely helpful and assuring with every step of the process. I cannot praise him enough. When I make another purchase I will make sure to ask for him.
07 March 2025
Excellent service
06 March 2025
Polite and helpful staff
06 March 2025
i have got to go back for further work to be done as it wasnt carried out on my initial visit. However, staff were very attentive and booked me back in promptly.
05 March 2025
You are made aware of the cost before start, looked after whilst your waiting
05 March 2025
Excellent Customer Service
04 March 2025
Pleasant staff good customer waiting facilities
04 March 2025
Service reception as always really good making a visit just like meeting a friend. Service done on time and it seems, very well.
04 March 2025
As previous
04 March 2025
I was kept well informed and updated of every step of service being performed and this is something I personally found amazing
04 March 2025
Definitely will stay with them
03 March 2025
Polite staff and communication was great
03 March 2025
Attention to detail, excellent customer service
03 March 2025
Fixed the problem & got the job done fast and efficient giving my car a new style.
03 March 2025
Waited while my car was checked, it was a clean pleasant and friendly atmosphere
03 March 2025
Very helpful and cooperative.
03 March 2025
Everything was done true to their word.
03 March 2025
Again, outstanding service by everyone in this department.
03 March 2025
Very
03 March 2025
Good service
02 March 2025
I was completely satisfied.
01 March 2025
Always good customer service. Was informed regularly about my car
01 March 2025
OK
01 March 2025
Excellent service.
27 February 2025
Job done quickly and complimentary clean ??
26 February 2025
A great experience dealing with Andrea in the service department. All of our questions were answered quickly and she went above and beyond to ensure that we were inconvenienced as little as possible. Super efficient!
24 February 2025
Good customer service and response
24 February 2025
I was very satisfied
24 February 2025
Very focused customer care
23 February 2025
Staff excellent
23 February 2025
The work completed was done with extreme confidence
23 February 2025
Work completed to plan in a timely msnner
23 February 2025
As above
22 February 2025
Always good service
22 February 2025
Kacey and the team at Lookers Stafford are doing an excellent job. It's always a relief when car maintenance becomes a seamless, stress-free experience thanks to such friendly and efficient service team. Well, done!!
22 February 2025
Very professional
22 February 2025
Good communication by staff helpful and polite
21 February 2025
Exceptional customer service throughout
21 February 2025
Excellent, friendly service and kept up to dates with progress.
20 February 2025
Very efficient
18 February 2025
Polite service staff and I was updated later in the day about a collection time. The car was well cleaned outside along with the internal mats.
18 February 2025
Work done ptomptly while I worked in waiting area
18 February 2025
Very good service
18 February 2025
Great service.
17 February 2025
Brilliant customer service
17 February 2025
Looked after very well and kept informed on my car throughout the day.
17 February 2025
Staff very professional
17 February 2025
Kacey was helpful. Only criticism is long queue to drop my keys in the morning which may be an issue for those rushing to get to work!
17 February 2025
What was done was done well.
17 February 2025
Received a video walk round of the car
15 February 2025
Very easy purchase. Everything ready at collection. No time wasted. Perfect
13 February 2025
As per my previous statement extremely helpful and a great service.
13 February 2025
Work done efficiently and no long wait to book car in or out
12 February 2025
As mentioned, service department always helpful and friendly
12 February 2025
It was the best.
12 February 2025
Andrea is a huge asset to the company, customer care is always high.
12 February 2025
work done as expected and kept informed
12 February 2025
yes good
11 February 2025
Staff were very friendly and helpful. The work appears to have been carried out to a high standard and the complementary car wash was a nice feature.
11 February 2025
did work required and provided explanations for all aspects
11 February 2025
Stafford Service team are always welcoming polite courteous and professional.
10 February 2025
Service Department wee excellent in their organisation and support for me as my Motability Vehicle came in for the Scheduled first MOT
10 February 2025
Booked in quickly , good service and helpful with an issue we had ( not this dealers issue )
09 February 2025
Very good service
09 February 2025
Issue was dealt with without issue, regular update calls as the repair took some time. Katie could not have been more helpful.
09 February 2025
Katie was amazing. Some of the best and most friendly service I've had anywhere
08 February 2025
Very good service and clear communication.
08 February 2025
Again good service
08 February 2025
As above.
08 February 2025
For the service you gave us kept changing your mind about the time and never said what you was going to do
08 February 2025
Great service, courtesy car provided.
06 February 2025
Everything carried out with a video showing some of the work being carried out. Follow up call to ask if everything is all okay etc
06 February 2025
Andrea was very helpful and approachable. She sorted out the missing parcel shelf and clarified the payment situation very quickly.
05 February 2025
The car was not really cleaned very thoroughly, and the problem with the cover for the petrol cap is not solved. I'll call back up.
05 February 2025
Best part was complimentary car cleaning service.
05 February 2025
I found the service at Stafford first class And I was impressed with Katy from the service department who was very helpful, professional and polite which gave me confidence in the service provided
05 February 2025
From booking in to collecting my car later that day, the two members of staff who i came into contact with were both extremely pleasant and informative. I was regularly updated as to the progress of the car.
05 February 2025
Excellent service
05 February 2025
Friendly service, clear info and good work.
05 February 2025
I had to wait 7 days for parts and then the same fault occurred after 3 days
05 February 2025
Car was taken in and I was updated soon after on the progress.
05 February 2025
Helpful and friendly staff
05 February 2025
Straight forward from start to finish.
04 February 2025
All went as planned.
04 February 2025
Excellent service from Andrea Green on the service desk and also a big thank you once again for the work completed on my vehicle by master mechanic Phil Parsonage.
03 February 2025
I am not giving 5 stars because still having issues, got a new error message when starting the car this morning stating that A drivetrain malfunction. I turned the car off and restarted and it was no longer there.
03 February 2025
Very informative advisors and kept up to date regularly.
03 February 2025
Katie was great!
03 February 2025
Problem was dealt with very quickly and with no fuss. Great service as always
03 February 2025
Excellent customer service skills, staff go the extra mile
03 February 2025
A very professional and consumer centric approach whilst managing to maintain a personal element and connection.
02 February 2025
Very amazing people and always helpful and take care of you
02 February 2025
Great customer rservice - just need to remember to put the power back on for the dash cam!
02 February 2025
Excellent service. I particularly liked the video guide from the technician.
02 February 2025
Friendly, efficient, excellent facilities.
02 February 2025
Would be 5 stars because everything has been spot on, however 24 hours after having the car back I received 2 more notifications for other services that need doing so had to book it back in
02 February 2025
I found out on my last visit that you should have replaced the rear brake discs as authorised by the dealer who supplied the vehicle and this was not carried out.
02 February 2025
Car has been looked after well by BMW and I like how they give it a clean
01 February 2025
Worked was carried out as intended, the video report was thorough and easy to use. Andrea kept us updated on the progress and when to collect.
01 February 2025
Very accommodating and helpful as always.
31 January 2025
Friendly and knowledgeable staffs. Answered all my enquiries diligently
31 January 2025
Kacey was very pleasant and helpful and had a very nice way about her.
13 April 2025
Great product knowledge, deals and attention to detail. Nothing was too much trouble.