OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 97 comments received in the last 90 days.
01 September 2024
The hand over was unreal!
20 August 2024
I am always looked after, given great advice & provided with an excellent vehicle every time.
09 August 2024
Russell who dealt with us at Lookers Stafford was great and very helpful. He ensured the transistion went smoothly
06 August 2024
Easy process, came quickly, Suraj made it simple.
05 August 2024
It was easy, it was made enjoyable by the individual service we received, it was made a bit special by the uncovering which whilst cringe worthy, has its place and made it memorable.
04 August 2024
I have been a BMW customer since 2011 and this time i did wonder if i could make a new one work financially. I had worked out using online tools what i wanted to look at then Mark got the numbers to an acceptable value.
02 August 2024
I have had a first class experience at the BMW Centre in Stafford, I have just the BMW I wanted and within my price range.
31 July 2024
The attention from Sharlene and Charmaine to individualise my solution was exceptional.
24 July 2024
Fantastic care and always kept updated about the car
04 September 2024
Happy with service from start to finish
04 September 2024
The service was undertaken in the time scale communicated with no problems.
04 September 2024
There brilliant - Andrea looks after me and I can't fault her level of service
03 September 2024
Best BMW retailer experience I have ever had.
03 September 2024
Very satisfied. Really helpful staff
03 September 2024
Top quality workmanship, but the administration and communication leaves a bit to be desired.
03 September 2024
Happy with service and dealership personnel - and appreciated the complimentary clean & vac
02 September 2024
Just m o t - so no issues
02 September 2024
Car was ready when said and work done and complementary clean done to a good standard too
02 September 2024
The car was kept overnight although they thought it would have been finished the same day. They did not contact me to let me know. I had to phone them twice the next day. I believe the computers had crashed.
02 September 2024
very well looked after