OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 117 comments received in the last 90 days.
06 September 2025
Excellent service and attention by the sales staff who were courteous and efficient I was delighted to collect my new car with my own number on it
04 September 2025
Very helpful as always
02 September 2025
Completely Satisfied
29 August 2025
Joe our sales person was brilliant all the way through and the whole team were friendly and welcoming. The finance manager also came out to us to shake our hands and thanked us for using this dealership which i thought was a lovely touch
27 August 2025
Suraj was approachable and informative providing a friendly service.
27 August 2025
Just excellent
03 August 2025
Could have got a better service. Helped me get a vehicle I really wanted. Test drive showed me vehicles to choose from. Great experience
16 July 2025
I am in possession of the vehicle. I have commenced paying for the vehicle. The sales staff were extremely helpful. I have made no complaints regarding the vehicle since it has been in my possession.
15 July 2025
From start to finish, I was made to feel like a valued customer. Sharleene delivered professional, knowledgeable yet very friendly service throughout the process, making me feel as though my business was very welcome and a positive experience.
10 September 2025
The work was carried out as they advised and the cost was as advised.
09 September 2025
Very helpful with every aspect of visit
08 September 2025
As above. Andrea always ensures a smooth and efficient booking in, that the work is performed, explains what has been done, is proactive in arranging any follow ups and generally supporting (courtesy cars etc)
08 September 2025
Staff friendly and helpful but disappointed that no longer offer a free taxi service within the Stafford area
08 September 2025
I was very happy with the service team who kindly dealt with my BMW. Thank you Andrea and Katie
08 September 2025
Courteous staff
07 September 2025
I was made to feel as a valuable customer
06 September 2025
Not too expensive.
06 September 2025
Good quality service understands customers needs.
06 September 2025
Dealt with by Kacey quickly and efficiently
07 September 2025
We had a very good experience with the BMW Centre and the purchase of our car. However, we were a little disappointed with the length of time from our order date and the delivery date.