OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
201 ratings and 116 comments received in the last 90 days.
03 July 2025
Lauren and Charmain were both excellent in their communication and approach to the process - highly recommended
01 July 2025
ensured I received the exact specification required in the time frame i had available
22 June 2025
Excellent service. Informed of all the documents and complete handover of vehicle with run through if car details and systems.
12 June 2025
When I came to collect the car, everything was perfectly prepared. The handover was smooth, professional, and I felt really looked after.
04 June 2025
Customer service was excellent. Communication from initial contact to driving away was smooth. Follow up call after a week highlighted the staff commitment to customer car. Bouquet of flowers was a lovely touch. Big thanks to Lauren and Dan.
03 June 2025
Very satisfied
03 June 2025
My sales executive Suraj Panesar explained everything so well, the whole experience was stress free. I was kept informed throughout the process which made feel secure that I had made the right choice of car.
30 May 2025
Quick hand over, everything was dealt with processionally
30 May 2025
The service from Georgia at the Stafford branch was nothing but outstanding - she dealt with my query amazingly from start to finish and retained my loyalty
13 July 2025
I had an issue which meant I could not drive on the day of my booking but no issue for Looker's at Stafford . After calling in the lovely Katie in service arranged for a driver to be dropped at my home to take my M4 in.
13 July 2025
Simply Amazing
12 July 2025
Good customer service
12 July 2025
As above comment
10 July 2025
Work completed to high standard while I waited , passed the time with complementary coffee and pastries, while the reception staff kept the waiting area spotless and updated me on progress
10 July 2025
Great service, smooth and faultless
09 July 2025
It took the whole day to complete a 20 minute job car was not cleaned as promised and wrong prices given to me three times
09 July 2025
I was perturbed about the reporting of health check. Felt it was not contextualised.
09 July 2025
Smooth, friendly and polite service
09 July 2025
Everything ran smoothly and on the day they said it would. Nothing too much trouble and really feel like I could call them with any questions.
04 July 2025
I was provided with excellent service and the entire experience was enjoyable.