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OUR CUSTOMER REVIEWS
SALES
4.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
416 ratings and 197 comments received in the last 90 days.
16 December 2024
Georgia very helpful, professional and good communication
11 December 2024
Speedy delivery
09 December 2024
Excellent customer service
09 December 2024
Original sales person was not up to standard in anyway, shape or form. Revised sales person and business manager were great, accommodating and provided regular updates.
06 December 2024
Great friendly and excellent service every time.
29 November 2024
This is the third BMW we have sourced through Lookers Stafford. High level of service always received. The car was excellently presented in the handover bay, making the experience special. Especial thanks to Suraj and Toby.
14 November 2024
Fantastic service
07 November 2024
Brilliant again
01 November 2024
Car is perfect, sales team were excellent at sorting my every request and the delivery was quick and simple!
09 January 2025
Quick and pleasant to deal with, professional service throughout.
07 January 2025
Good service
06 January 2025
Customer care is always 100%
06 January 2025
Good quick efficient service
05 January 2025
Can not fault them
04 January 2025
Hassle free experience and excellent service by staff.
04 January 2025
I am 100% satisfied, specially thanks to Sharleene.
03 January 2025
Service was carried out in a timely and professional manner. Communication kept throughout.
03 January 2025
Great customer service and the team kept us informed throughout the service
02 January 2025
Friendly staff
02 January 2025
Katie looked after me and kept me informed and updated through whole process
31 December 2024
they saved money saying my car did not require oil change and fixed a couple of faults full marks
29 December 2024
The service was quick and efficient and the staff were very friendly but professional at the same time.
29 December 2024
Kept me informed about the work on my car
29 December 2024
Katey McElroy kept me updated of the car service progress throughout the day - great attitude and friendly service
26 December 2024
Well looked after
26 December 2024
Kacey, my customer liason a pleasure to deal with. The complimentary wash, vacuum and safety check was a bonus. Will be booking in for a brake fluid service on their advice.
25 December 2024
While waiting received informative video from technician about my car
25 December 2024
Very good
24 December 2024
they were all very nice and helpful
23 December 2024
Brilliant
23 December 2024
Katie was exceptionally helpful and her customer service was above and beyond what could be expected or wished for.
22 December 2024
Can't ask for better service. Appointment on time, price was reasonable and staff were friendly
21 December 2024
On time and courteous
19 December 2024
Very quick response and work done well. Was offered a curtesy car
19 December 2024
Lovely staff but bored about having to repeatedly chase them on queries
19 December 2024
Work carried out as promised, 1 slight problem, the car wasn't cleaned as promised ??
18 December 2024
Car was checked in quickly, paper work was explained to me
18 December 2024
Always good and definitely the best BMW dealer around.
17 December 2024
I had a problem with my car making a screeching noise, which worried me, They had my car in and sorted out the problem the next day.
16 December 2024
Took great care by of us
16 December 2024
Got car back a little quicker than expected
16 December 2024
The service was completed satisfactory.
16 December 2024
Helpful on answering a question.
16 December 2024
Car was taken on time and delivered back washed but no vac this was requested, on time
16 December 2024
Every thing was good and on time thanks
15 December 2024
Smooth service as usualface
15 December 2024
Great service
15 December 2024
Didn't need to wait too long for the car
14 December 2024
Personable service. Helpful in setting up my app on the phone. Did what they said they would do.
14 December 2024
Lookers BMW Stafford gives great customer service at customer service reception and the servicing is done expertly. Like the video of the car inspection.
13 December 2024
Very satisfied- excellent service and support from Andrea Green (service advisor)
13 December 2024
Excellent from Start to finish.
12 December 2024
Called to book me in for the MOT and brake fluid, easy to deal with, turned it round quickly on the day too.
12 December 2024
Consistent positive service
12 December 2024
The work was carried out promptly and to a high standard
11 December 2024
Excellent work good work.
10 December 2024
Was kept updated and car ready in a timely manner
10 December 2024
All staff were professional and couldn't do anymore to help
10 December 2024
Good service, accommodating
10 December 2024
Everything was clearly explained.
10 December 2024
carried out the work well . kept me informed all the time
09 December 2024
Excellent service. Staff extremely helpful & sorted everything. AAA
08 December 2024
Very satisfied with the service
08 December 2024
Happy with recall. Advised VHC to change 3 seals for DIFF for £930. I got a second opinion from my local garage 2 days later. In their opinion there is no oil leak from DIFF and work unnecessary. Lack of trust in BMW service advice.
08 December 2024
Poor service
08 December 2024
More than happy, car was fixed before expected completion date
07 December 2024
Attentive, courteous and helpful staff members.
04 December 2024
Work completed while I waited, to my satisfaction. Hot drinks and newspaper's available to pass the time during wait
04 December 2024
Detailed appraisal, swift and clear communication throughout and went above and beyond in sourcing a new tire to complete all work in a day.
03 December 2024
ERG Valve checked. OK. Would have been good to have it changed but as long as it's OK I'm ok ????
03 December 2024
Just a little disappointed that the fault could not be identified, not at the fault of the service, but at its idiosyncratic nature
03 December 2024
Really satisfied about vehicle service and maintenance. Really quick service done .
03 December 2024
Katie kept me thoroughly updated
03 December 2024
Advised of roadwork issues prior to visit and fast turnaround while I was on site
03 December 2024
Because the staff are excellent and the facilities very good.
02 December 2024
Very efficient and the team were extremely courteous
02 December 2024
Andrea always gives her best
02 December 2024
Handed car over for work to be done and was told car would be washed and cleaned on collection when I arrived to collect car it had not been washed on asking I was told the jet wash was playing up which I find hard to believe poor service for bmw
01 December 2024
Ashley, Katie and the other members of the service team are all helpful, professional and courteous, whilst keeping the customer informed at all points throughout works being completed.
30 November 2024
Excellent welcome from staff
30 November 2024
Nice staff and really clear with you whats being done.
29 November 2024
Effortless service
28 November 2024
Completely satisfied. The staff are very professional and knowledgeable, courteous and approachable. They proactively add value to produce an excellent service experience and at a fair customer price.
28 November 2024
Only disappointment was they said you have a complimentary wash but the car was not even up to my standards
28 November 2024
Satisfied customer
28 November 2024
Fast service, late notice but fitted me in. A courtesy car wash was agreed but due to late timing didn't happen. I had no issues with this as the late timing was due to the work on my vehicle was a late notice job
27 November 2024
Quick and easy drop off for recall. Friendly staff, showed me to courtesy car and explained controls.
26 November 2024
Everyone was very helpful from booking, to dropping off and collection, couldn't fault any of the team and the service I had.
26 November 2024
Went in for service and issue was found and sorted same day no delay on collection
26 November 2024
Refreshments and good communication.
26 November 2024
Completely Satisfied
26 November 2024
Andrea in service is wonderful, always goes above and beyond
26 November 2024
Friendly helpful staff
25 November 2024
Katie McElroy was brilliant
25 November 2024
Quickly completed the recall. Facilitates on site were comfortable. And time passed quickly
25 November 2024
In and out without any fuss or delay.
24 November 2024
I was very satisfied and pleased with my experience at Lookers. I received exemplary service from Andrea Green when dropping the car off and booking it in and from Katie McElroy throughout the day and on collection.
23 November 2024
After they repaired the car and did the health check I was advised one of my tyres was on the verge of being illegal which was replaced the next day
23 November 2024
Went as I was told.
22 November 2024
Everything was covered and action I needed to address wa helpful and fully explained
22 November 2024
Brilliant service and helpful
21 November 2024
The service was done in the time stipulated
21 November 2024
Service and mot appear to be good.
21 November 2024
Always a great service and staff are really helpful
20 November 2024
Andrea is amazing
20 November 2024
Staff always friendly and helpful . not happy with the technical side of things
20 November 2024
Every person I encountered at Lookers was very professional whilst also being friendly. The car clean was a lovely touch and would like to thank the very pleasant guy who cleaned my car. Didn't get his name but he was very polite.
20 November 2024
Was informed all the way through to completing the work on my car.
19 November 2024
Andrea and her colleague (sorry didn't get her name) were very professional and friendly throughout. Andrea showed me the basics of the X1 electric courtest car (my 1st time in all electric). I was given a £100 voucher. The 7 is back to its old self.
18 November 2024
Again, quality service
18 November 2024
Investigated the problem
18 November 2024
Overall excellent service and explanation as to the actual service plan.
18 November 2024
Video is very helpful. I was asked if I would like my car cleaned but it hadn't on collection hence 4*
18 November 2024
Andrea was particularly helpful and amenable, and made me feel like she really cared about me and getting a solution to the problems with the vehicle.
18 November 2024
Customer service was fantastic. Andrea was very helpful, polite and welcoming.
18 November 2024
Had to take car elsewhere to get problem diagnosed and then bring back to you to do the repair
18 November 2024
They went to great efforts to help with my service
18 November 2024
Very professional and efficient. Service desk staff were really helpful.
17 November 2024
Katie is very helpful and communicated exceptionally well throughout the process. Katie is a credit to your organisation.
17 November 2024
Pre booked in with ease for the 1st time.
17 November 2024
Professional and efficient and make you welcome .
17 November 2024
Prompt service. Stafford Lookers team is very professional in serving cars as well as in the communication with customers. Kacey was very helpful.
17 November 2024
Great service kept informed along the way - Andrea was great and checked up post work too ??
17 November 2024
5 star experience my car was well looked after
17 November 2024
They take great care of everything.
15 November 2024
Got the service I needed
15 November 2024
Service and MOT completed in a timely manner.
15 November 2024
Very good experience. I look forward to coming back in December for the regular(18 month) service
15 November 2024
Great thanks
14 November 2024
Didnt have to wait long
14 November 2024
Well arranged and done within time scale given
14 November 2024
Had trouble with no one calling me back on several occasions. When the car did go in they were very friendly and helpful. The price quoted for replacement front tyres was very considerably above the prices quoted from tyre retailers.
14 November 2024
Very satisfied. Completely satisfied.
14 November 2024
Very polite and very nice made you feel comfortable talking to staff
13 November 2024
Thorough explanation of work undertaken.
13 November 2024
Staff could not have been more helpful
13 November 2024
Kacey is really nice and great at her job
12 November 2024
I am leaving out the booking experience and want to reflect the overall service I got from the Stafford centre.
12 November 2024
Staff very pleasant, service work done as expected with new drama.
11 November 2024
Excellent
11 November 2024
First Class, despte the detour due to the road works
10 November 2024
Very satisfied
10 November 2024
Friendly helpful staff and mechanics and a free wash and vacuum
10 November 2024
Friendly , customer focussed service
07 November 2024
Again really good service
07 November 2024
Everything performed as requested and treated with courtesy and politeness.
07 November 2024
Job required was completed on time as expected
06 November 2024
This was a recall appointment to replace the drivers airbag. I am completely satisfied and small things like washing a vacuuming my car gots a long way. My recent full service was the same .. non stressful to me and I feel completely reassured
06 November 2024
Always great customer service.
06 November 2024
Great service from Katie, pleasant and happy service manager. Car wash crew needs to practice cleaning wheels, they only did the outside, perhaps they need a wheel brush!
05 November 2024
Everyone was so kind and friendly, and my difficulty was dealt with efficiently and without any problems.
04 November 2024
Really good experience start to finish . Regular update calls throughout
04 November 2024
Katie was very proactive contacting me, was very helpful, friendly and polite.
04 November 2024
We are happy with the service provided
04 November 2024
Finally staff are super friendly and remember you. Great service!
04 November 2024
Facilities whilst waiting for my vehicle were very good, all staff pleasant and helpful, the levels of information provided both digitally and verbally were excellent
04 November 2024
Andrea was a pleasure to deal with and made sure the jobs required were done to my specifications and promptly.
03 November 2024
All items clearly explained to us and listed as to which parts had been serviced with good system of red amber green to highlight and issues.
03 November 2024
BMW Stafford looked after me and the issue I had with the car. They understood my concerns and corrected the issue brilliantly.
03 November 2024
From booking through to a courtesy call after the appointment, the staff were helpful, attentive and it was a trouble free experience
02 November 2024
Quick turn around. Advisories but no pressure to have work completed.
01 November 2024
Friendly customer service Kept well informed of the work being carried out on my car
01 November 2024
Excelent service on the day. However, comunication before hand was poor
31 October 2024
Really great staff
29 October 2024
Never feel as if i am just a number but an individual customer who's needs must not just be met but exceeded .
28 October 2024
Katie and Andrea on service reception very friendly, proffesional. However vehicle was washed as part of mot. Windows looked like wipped with dirty t towel , not great.
28 October 2024
staff where brilliant
27 October 2024
10 out of 10 for Andrea's customer service
26 October 2024
Very friendly and helpful staff, felt well informed
26 October 2024
Full and comprehensive service
25 October 2024
Friendly and Helpful customer service sales representative
25 October 2024
Andrea Green is the reason my experience is always perfect at Lookers Stafford. She makes the whole experience easy and a pleasure.
24 October 2024
Completely satisfied with the service experience at lookers Stafford.
23 October 2024
Friendly and attentive
23 October 2024
Booked in and looked after very well by Andrea. Advance warning of traffic delays
22 October 2024
Service staff and master techs are very informative and ensure every step is a smooth as possible
22 October 2024
I was quoted a price in advance and kept informed throughout the process.
22 October 2024
No issues at all
22 October 2024
Kept me informed at all stages. Self check in was great.
22 October 2024
Always helpful and answer every question professionally
21 October 2024
I think if your being given a new car as a curtesy you should be shown the basics, as your not familiar with all the new mod cons etc
21 October 2024
I am not really in a position to do this survey because my husband took the car into BMW. However, he doesn't/ can't cope with mobile phones or tablets ect therefore I am completing the survey on my phone as I booked it in to be looked at.
21 October 2024
See my comments to the previous question.
21 October 2024
Whilst the service garage got the diagnostic wrong, the service desk were very professional
21 October 2024
The girls on service were great. Very knowledgable and explained everything that was done to the vehicle. The work was done on the very quickly and to the highest standard
21 October 2024
Work carried out satisfactorily. Pleasant staff
21 October 2024
Friendly and efficient
21 October 2024
Brilliant service.
21 October 2024
??
21 October 2024
See above
21 October 2024
All work satisfactorily carried out, but took longer than anticipated
21 October 2024
Katie was very friendly, polite and helpful. Couldn't do enough to help with my queries.
20 October 2024
I was able to get the appointment I needed and the work was done on time and satisfactorily.
20 October 2024
Andrea was excellent and kept me updated
19 October 2024
Lookers at Stafford have been fantastic, my car was fully inspected and repaired. A courtesy car was provided to keep me mobile and regular updates from Katie, about the work required were provided throughout the time my car was at the garage.
19 October 2024
Possibly because I was completely satisfied?
06 January 2025
Helpful, professional and kept us advised on presales process and follow calls after collection oof new X3