OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 86 comments received in the last 90 days.
29 June 2024
The handover was handled by Russell, he took me through every part of the car. I left feeling confident I understood everything. The car was presented immaculately too.
25 June 2024
Went smoothly from start to end
25 June 2024
My queries were well handled.
17 June 2024
Very thorough and good attention to detail
04 June 2024
We purchased our new BMW from Lookers Stafford. We dealt with Suraj Panesar in the sales department. We found him to be very helpful, polite, courteous and very professional. Overall he made the purchase of our new car very easy and straightforward
01 June 2024
Georgia was amazing, very professional and helpful she explained and communicated everything. Well organised and answered all my questions that I had.
30 May 2024
Suraj's communication has been excellent through the process.
21 May 2024
I was very satisfied with the purchase and delivery of my new car
08 May 2024
The staff made it such a good experience. As the man they talked to me but also ensured my wife was totally involved. Great experience.
21 July 2024
The process having the car looked at is important to me to keep on the road.
19 July 2024
New car recall notice sorted this out.
19 July 2024
Great service kept me informed
16 July 2024
Everything was good starting from appointment to service.
16 July 2024
Quick and efficient service, from phone call to appointment. Special thanks to Andrea for keeping me up to date.
14 July 2024
Did everything they were supposed to
10 July 2024
Cost was clear. Report was clear. Video was informative and the customer service was excellent.
10 July 2024
As above
08 July 2024
Servjce completed on time
08 July 2024
Great customer service, good communication and open to any questions, Steven sorted me a courtesy car that was clean and very nice to drive, very appreciative of all the help and goodwill BMW Stafford sorted me out with!
11 July 2024
Russ was extremely helpful and polite, made the whole process easy and enjoyable.